Position Objective
Support the Front Desk Manager in coordinating and supervising front office operations, ensuring high service quality, operational efficiency, and compliance with established service, administrative, and sustainability standards.
Key Responsibilities
- Ensure guest needs and requests are handled promptly in line with departmental procedures and service standards.
- Coordinate effective communication between the Front Desk and other departments to ensure smooth service delivery.
- Support the supervision of administrative and operational procedures, including billing, payments, sales reports, and room assignments.
- Monitor compliance with check-in/check-out policies, cash handling, and financial controls.
- Support training and development initiatives for the Front Desk team to ensure service excellence.
- Follow up on Guest Attention & Service (A&S) requests, ensuring timely and effective resolution.
- Ensure compliance with HR policies related to staff scheduling, attendance, and vacation planning.
- Support departmental sales strategies, including upselling, room upgrades, and add-on services.
- Oversee the execution of welcome amenities and guest service protocols.
- Coordinate Imperial Rooms logistics to ensure delivery of all guest benefits.
- Support sustainability and service quality initiatives, promoting team engagement.
- Perform additional Front Desk management duties as assigned.
